Refund policy

Return Policy

You have 30 days from the date you receive your order to request a return.

To qualify, items must be unused, unworn, in their original packaging, with tags attached, and accompanied by a receipt or proof of purchase.

To initiate a return, please email us at quyenchauotqxc@gmail.com. Returns must be shipped to the designated return address: [INSERT RETURN ADDRESS]. Items sent back without prior authorization will not be accepted.

For any questions regarding returns, you can always reach us at quyenchauotqxc@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if it is defective, damaged, or if you received the wrong item. We will review the issue and resolve it promptly.

Non‑Returnable Items

Certain products cannot be returned, including:

• Perishable goods (food, flowers, plants)

• Custom or personalized items

• Personal care products (such as beauty items)

• Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are not eligible for return.

Exchanges

The quickest way to get the item you want is to return the product you have. Once your return is approved, you can place a new order separately.

EU Cooling‑Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without explanation. Items must meet the same eligibility requirements: unused, unworn, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks or credit card providers may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at quyenchauotqxc@gmail.com.